Vol 16, No 1, February 2013

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Editorial

Customer relationships have been a growing focus of customer-driven research. This trend will continue in 2013 due to the increasing impact of customers empowered by the surge of mobile Internet technology and online shopping. Two articles in this issue discuss customer loyalty in the medical service industry and customer satisfaction in online shopping respectively.

In addition, in view of the slow economy worldwide and fierce market competition, businesses have to alter their operational mode to cope with changing customer demands. Seven articles in this issue explore ways to enhance management performance in different industries, including electronics, aviation and logistics, through diverse methods of evaluation.

With the arrival of the Chinese Year of Snake, the Web Journal of Chinese Management Review will continue to put out some of the most informative and thought-provoking content. Please continue to give your support by sharing your research findings with us. Happy New Year!

Title

  

Author(s)

An Application of Grey System on the Prediction of Financial Ratio Indexes in Taiwan Electronic Industry (in Chinese)

 　

Shang-Wu Yu
College of Management and Language, Yuanpei University
Li-Ling Liu
Department of Information Management, National Taiwan University of Science and Technology
Ya-Ling Wang
Garmin International Corporation, Taiwan

The Impacts of Collaborative Transportation Management (CTM) on Logistics Capabilities and Competitive Advantages for Logistics Carriers (in Chinese)

 　

Yuh-Horng Wen
Department of Transportation Management, Tamkang University

The Formation of Paternalistic Leadership in High Tech Industry: A Case Study (in Chinese)

 　

Kuan-Cheng Chen
Department of Business Administration, Shih Hsin University
Jen-Hung Lo
Antari Lighting & Effects

A Delphi Study on Cloud Computing Adoption

  

Yi-Wen Fan
Department of Information Management, National Central University
Cheng-Chieh Wu
Department of Information Management, National Central University
Chun-Der Chen
Department of Business Administration, Ming Chuan University
Chi-Chun Chang
Department of Information Management, National Central University

An Empirical Study of National Innovation Capabilities and Economic Development (in Chinese)

  

Shu-Hao Chang
Science & Technology Policy Research and Information Center, National Applied Research Laboratories
Yu-Ling Luo
Science & Technology Policy Research and Information Center, National Applied Research Laboratories

A Study of Customer Loyalty and the Relationship between the Antecedents that Influence Customer Loyalty - The Case of the Medical Service Industry (in Chinese)

  

Yung-Ching Ho
Department of Business Administration, National Chung Cheng University
Yii-Ching Lee
Department of Business Administration, National Chung Cheng University
Department of Medical Quality Management, Cheng Ching General Hospital - Chung Kang Branch

The Impact of Trust and Perceived Value on Customer Satisfaction of Online Shopping: A Case Study of Undergraduates (in Chinese)

 　

Shwu-Ming Wu
Department of Human Resource Development, National Kaohsiung University of Applied Sciences
Chun-Nan Tsai
Department of Human Resource Development, National Kaohsiung University of Applied Sciences

Evaluation of the New Performance and Value Measurements adopted by China Airlines Ltd (in Chinese)

 　

Mao-Chang Wang
Department of Accounting, Chinese Culture University

The Effects on Corporate Governance and Earnings Management to Firm Performance in Taiwan Electronic Industry (in Chinese)

 　

Pao-Yu Huang
Department of International Business, Soochow University
Yen-Sen Ni
Department of Management Sciences. Tamkang University
Yi-Chun Ko
Department of Management Sciences. Tamkang University